Field Service Engineer

The Field Service Engineer will play a critical role in supporting JMTechnical’s advanced engineering and manufacturing operations across aviation security systems, food processing machinery, and industrial automation.

This role combines hands-on technical service delivery with proactive client engagement, ensuring JMTechnical equipment operates safely, reliably, and efficiently in the field. You will work directly with customers, provide on-site and remote support, and act as a key link between clients and JMTechnical’s internal engineering and manufacturing teams.

The position requires strong technical competence, clear communication skills, and a professional, client-focused mindset. 

Key Responsibilities

• Provide on-site service, fault diagnosis, and repair of JMTechnical equipment

• Carry out preventative maintenance, inspections, and system health checks

• Diagnose electrical, mechanical, and control system faults in the field

• Support installation, commissioning, and system upgrades

• Liaise directly with customers, site teams, and stakeholders in a professional manner

• Deliver basic operator and maintenance training to clients where required

• Accurately record service activity using our online service portal

• Feed back field issues and improvement suggestions to internal engineering teams

• Support remote troubleshooting and technical assistance as required

Must Haves

• Strong hands-on engineering background (electrical, mechanical, or multi-skilled)

• Experience servicing or maintaining industrial machinery or automated systems

• Ability to diagnose and resolve faults under real-world site conditions

• Confident, professional communication skills with customers

• Willingness to travel and work on customer sites

• Ability to work independently and manage service visits effectively

• Strong focus on safety, quality, and reliability

Nice to Haves

• Experience in aviation security equipment, food processing machinery, or automation

• PLC or automation exposure (fault-finding, I/O, basic diagnostics)

• Experience with control panels, sensors, motors, and actuators

• Background in regulated or safety-critical environments

• Familiarity with digital service tools, portals, or mobile reporting systems

• Electrical qualifications or mechanical certifications

Minimum Qualifications

• Relevant apprenticeship, NVQ Level 3, HNC, or equivalent experience in:

  • Electrical Engineering

  • Mechanical Engineering

  • Mechatronics

  • Maintenance / Automation Engineering

    OR

• Proven industry experience demonstrating equivalent capability